Why it’s important
Diverse perspectives and skill sets help us explore new ideas, prioritize the right things, and look at problems in different ways. Put in place a multidisciplinary team that can create and operate the service in a sustainable way, led by a leader with decision-making authority.
What to consider
- Who is/will be assigned to the team? Are there any knowledge or perspective gaps that need to be filled?
- Does the team have the resources they need to ensure the quality of the service or product?
- Has a leader been assigned? Do they have the authority to make business, product, and technical decisions?
- Who will be held accountable for the success or failure of the overall service or product?
Put this principle into action
- In the early stages, a project team has been intentionally developed to include a diversity of perspectives and disciplines and is held accountable by other team members
As you progress:
- Assign a lead to act as a link between the developers of a product or leadership and the customers, has a work plan that includes budget estimates, and identifies funding sources
- All stakeholders agree that this lead has the authority to set a vision, assign tasks, and make decisions (technical, such as features and implementation details, or non-technical)
- As the development of the service evolves, the formal service owner has the time to own and advocate for the service assigned to him or her