Why it’s important
Because the use of digital resources is a necessity on campus, it is vital that ALL users can fully use your service, regardless of a permanent or temporary disability, English literacy, or tech literacy. If your service is not accessible, it’s not usable. Design an intuitive experience so that users succeed the first time, unsupported.
What to consider
- Have you ensured the accessibility of your content and user interface? Is it perceivable, operable, understandable and robust?
- Have you written your content in plain language so that all users can understand it?
- Is your digital content and interface usable by those with auditory, visual, motor and cognitive disabilities?
Put this principle into action
In the early stages:
- Adhere to Web Content Accessibility Guidelines (WCAG) 2 requirements and techniques and follow accessibility best practices to ensure all people can use the service
- If you are contracting with a 3rd party vendor, ensure you are procuring with accessibility in mind, and work with the vendor to make accessibility improvements
- If a vendor product is inaccessible:
- Assess, document and communicate to campus what is inaccessible, including alternative formats to meet the needs of users with disabilities. If alternative formats are unavailable, provide steps to get help and request an accommodation.
- Communicate barriers to the vendor, document progress and quality of accessibility improvements, and share with university purchasing services